Frequently Asked Questions

1. What Are the Goals of New Life Wellness Center of Frisco?

• Not only to fix the problems short term but to enable and to encourage you to learn about your body.
• We believe in the importance of connection between mind and body. It is important to treat the whole body and not just the symptoms.
• We strive for Harmony and Balance which are keys to laying down a healthy foundation for your life. Our bodies need to work in unison and in sync with each other. One body part cannot function by itself and ignore the other systems

2. What is Acupuncture?

• Acupuncture is one method under Oriental Medicine. It uses needles to stimulate qi (energy) located in the acupuncture meridian system. Please click on the link to learn more about our services.

3. What is Physical Therapy?

• Physical therapy is treatment of injuries, structural deformities, or diseases using variety methods such as endurance, strength, balance training, education of proper mechanics in activities, and many more. Please click on link to learn more about our services.

4. What is Acutherapy?

• Acutherapy is a combination of acupuncture and physical therapy. It is the use of knowledge in both Oriental Medicine and Western Medicine to give patients the best options for patient-specific treatment. Please click here to learn more about acutherapy and other services we provide at New Life Wellness Center of Frisco.

5. Do I Always Have to be Treated with Both Acupuncture and Physical Therapy?

• Every patient is different. Dr. Lee will discuss with each patient during evaluation to determine what is the best course of action for you. We believe in partnering with you; therefore, Dr. Lee would love to hear your feedbacks and your ideas on what you believe your body needs the most.

6. What Should I Expect During Acupuncture Treatment?

• The first treatment will consist of an initial evaluation. This will give us an opportunity to get to know each other and to determine what are the best treatment options for you for your current condition. The initial evaluation will also include 15-20 minutes of actual treatment with a total time of approximately 60 minutes. Please come in 15 minutes early to fill out paperwork.
• Subsequent Treatment sessions will be approximately 60 minutes consisting of 30-40 minutes of needle retention time, 15 minutes of therapeutic massage (i.e. tui na massage, meridian therapy), and 5-10 minutes of discussion time for you to ask any questions or express any concerns you might have.

7. What Should I Expect During Physical Therapy Treatment?

• The first treatment will consist of an initial evaluation. This will give us an opportunity to get to know each other and to determine what are the best treatment options for you for your current condition. The initial evaluation will also include 15-20 minutes of actual treatment with a total time of approximately 60 minutes. Please come in 15 minutes early to fill out paperwork.
• Subsequent Treatment sessions will be approximately 60 minutes consisting of manual therapy, therapeutic exercises, endurance training, pain management, and more. We will also have time for discussion for you to ask any questions or express any concerns you might have.

8. What should I expect during Acutherapy treatment?

• Acutherapy treatment will consist of 60 minutes or 90 minutes depending on your condition. At the initial evaluation, Dr. Lee will evaluate you and discuss with you what is the best course of treatment for you. Treatment will consist of services included in acupuncture and physical therapy. Please contact us for more detailed information on your treatment.

9. What Should I Wear for Each Treatment?

• Please wear comfortable clothing. During acupuncture treatments, there will be times where tight pants can be difficult to pull up for treatments in the knees or hip area. Also, you will much more comfortable during physical therapy treatments. If you don’t bring a comfortable clothing, we will provide gowns for you.

10. Do I need to see my physician or get a prescription before receiving acupuncture and physical therapy?

• Physical Therapy – In the state of Texas, a physical therapist cannot deliver treatment without a prescription from a physician, dentist, chiropractor, podiatrists, physician assistant, and/or advanced nurse practitioner. Please bring your prescription on the first visit or have your doctor fax or email directly to our office.
• If you currently do not have an order for physical therapy, please come in for free discovery session or call us and we will work with you to inform your attending physician why you are a candidate for physical therapy. We would love to connect with your doctors to better serve your needs.
• Acupuncture – For acute injuries, an acupuncturist cannot deliver treatment without prescription from physician, dentist, or chiropractor. But for chronic, smoking cessation, weight loss, substance abuse, or alcoholism, an acupuncturist CAN deliver treatment without a prescription from your physician.

11. Do you take my insurance?

• We are a cash-based clinic; therefore, we are an out-of- network provider for your insurance companies. Please contact us via email or phone to learn more about our rates and options we have for you.

12. Why is New Life Wellness Center of Frisco not participating with any insurance companies?

• We wanted to gain back control of our treatment from health insurance companies. With ever changing insurance rules and regulations, New Life Wellness Center decided that it was best for the interests of our patients and our providers to be independent of insurance companies. It allows us to give all of our attention to treating patients and finding ways to improve the way of living for our patients. It simply is the best model for a patient-centered clinic like New Life Wellness Center of Frisco.
• I am sure many of you have noticed increasing monthly premiums with increasing deductibles, decreasing coverage, and ultimately less than satisfactory services rendered by your providers. From researching the trends of the health industry while talking to patients and listening to their needs and preferences, we found out that Value, Time, and Quality are the most important characteristics people are looking for in wellness. At New Life Wellness Center, we are ready to provide these characteristics to our patients every day.
• With focused attention on our patients, you will see results faster than average. When you consider the time savings of fewer trips to the clinic and the value of resolving your pain in quicker manner, we believe that your out-of- pocket expense at New Life Wellness Center is a huge bargain.

13. Can I still receive reimbursement from my insurance company?

• This depends on the insurance you have, but YES, many patients at New Life Wellness Center send self-claims to their insurance companies. You should be able to print claim forms off your insurance company’s website, and send it in with the needed receipts and treatment codes that will be provided upon request at the clinic. We will also verify your insurance companies to determine your out of network benefits and if there are other requirements prior to starting your treatment such as pre-authorization. The amount of reimbursement (or application to deductible) is completely dependent on your insurance plan.

14. How many treatments will I need?

• At New Life Wellness Center, we focus on helping patients return to specific activities such as what they love to do, everyday life skills, and work-related skills.
• This is always a tough question to answer because it varies with every patient and is dependent on a large number of factors. What we can say is that, in general, you will usually need less than half as many treatments as you would expect to need when going to a more traditional PT or acupuncture clinic.
• Chronic dysfunction or pain will usually, but not always, take longer to fix than more recent/acute problems. Certain conditions like herniated disks and frozen shoulders will obviously take longer to resolve than something like an ankle sprain.